FAQ's

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Orders

Can I change an existing order?

I've got a promo code. Where do I enter it?

How do I buy a Gift Voucher?

What do I do if I receive a faulty item in my order?

Delivery

How can I track my order?

How long will my order to take to arrive?

What is the cost of delivery?

Do I have to pay duties or taxes on international orders?

Returns

How do I return my online order by courier?

Will my refund include courier charges?

How long will it take for my return to be processed?

Need help?

You can Contact Us here or call to speak to our Petcare team, customer service or reception:

1800 732 573 (AU)

0800 738 3663 (NZ)

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